Ensuring timely delivery is our top priority. We aim to dispatch all in-stock orders placed before 1.30p.m. from Monday to Thursday and before 12 p.m. on Fridays (excluding bank holidays).
Should you place an order after our courier deadlines, rest assured it will be shipped on the subsequent working day (excluding bank holidays).
To enhance your shopping experience, we collaborate with various delivery partners. Tracking is available for all UK orders, and orders exceeding £79 qualify for free delivery.
* From shipping confirmation email notification being sent. Delivery times are not guaranteed. Excludes special orders and subject to stock availability.
*** Form of ID will be required at collection. Excludes special orders and subject to stock availability.
Shipping & Dispatch
You will receive a 'Shipping Confirmation' email once your order has been dispatched. It will include tracking information and the courier tracking link you can use to follow the progress of your order. It is imperative to provide your correct email address, otherwise, you will not receive this email. In rare cases, your email provider filters our emails into your spam folder, so please check this folder before contacting us. All orders go through fraud screening. If any issues arise, shipment may be delayed until they are resolved.
If you do not receive your order by the expected delivery date stated, you MUST inform us within 12 hours by emailing us at help@justsarms.com so we can investigate with the relevant courier immediately. Failure to do so may mean we are unable to remedy the problem which may include a refund or reshipment of yo order.
Incorrect delivery information as stated by the customer is the responsibility of the customer who will be charged for carriage if we need to make a collection on their behalf and/or the order needs to be reshipped.
We do need to state that it is the customer's responsibility to ensure they are present to sign for their order. In no way can Just SARMs and/or its couriers be held liable for failed deliveries, unless either party has been negligent in their duty to deliver.
You can easily monitor your order progress through the designated courier by using their mobile app.
Tracking & Delivery
You can easily monitor your order progress through the designated courier by using their mobile app:
For full terms and conditions agreed to when placing an order (see here)
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